Frequently asked Questions.

WHO CAN ORDER?

Any one can order online from anywhere in the UK main land.

HOW DO I PAY?

Via PayPal or Bank Transfer.

CAN'T FIND WHAT I AM LOOKING FOR?

We offer a bespoke service, if you cant find what you are looking for from our wide range of designs. Email us images or the bouquet you wish to order, along with quantities you require. We will create a flower board of flowers, we will use to create this bouquet. Once you confirm you are happy with the flowers, a quote can be produced for payment to be sent.

WHERE IS COLLECTION?

CASTLEFORD, WEST YORKSHIRE (WF1O) Collection must be prearranged. 

CAN I ORDER SAMPLE FLOWERS?

For a small fee including postage, receive one stem of each flower from your dream bouquet (Up to 7 stems).

This is used for checking our flower quality & colour matching.

Many brides have made there final decision on their bouquet flowers using this option. Having the flowers in front of you to hold and touch is a great extra service we provide.

You can also head over to our Quality page to see the likeness of our flowers to real flowers. 

HOW LONG DOSE MY ORDER TAKE TO MAKE?

We recommend to all our customers 1 - 3 months lead time, this includes transportation. We do keep a selection of popular flowers in stock so most order can be done within 1 month but it all depends on the order itself & how busy we are.

ARE ALL OUR FLOWERS ARTIFICIAL?

Yes, everything is artificial made mostly by hand to the highest standard by our wonderful long standing suppliers/

WHAT COLOUR RIBBON CAN I CHOOSE?

We offer a wide range of ribbon colours, white is our standard colour if another colour is not selected. If you do know the exact colour ribbon you would like please send us am image of the colour for us to use as a swatch for colour matching.

WHO MAKES THE ARRANGEMENTS?

We do in house, all flowers arrive from our suppliers as separate stem flowers.

HOW DO WE POST?

We dispatch via Royal Mail or Parcel force. Always sent a recorded delivery.

DELIVERY LEAD TIME?

2-9 working days depending on location.

CENTER PIECES

We do make centre pieces but because of there size and being fragile we do not post large table arrangements. They are available for collection and local drop off only.

HOW DO I STORE MY ORDER?

All flowers at First Floral HQ are kept in a dark, dry, clean place.

Flowers are best kept in there box until your big day. Cut the cellotape to release any pressure on the flowers & don't place anything heavy on top of the box. We don't advise storing flowers in direct sun light, like most things that are left in the sun shine there is a chance they could discolour. 

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If this doesn't answer your question, please send us an email & we will be happy to help.